Privacy policy
Last updated: 4 November 2026
This policy covers visits to our public website, newsletter subscriptions, enquiries and related business correspondence. Processing of data through our customer services is covered by the applicable service documentation.
Who is responsible
The data controller is Noozle Labs S.r.l., Via Vincenzo Monti 4, 20123 Milano MI, Italy, VAT ID IT14795670968. For privacy enquiries and rights requests, contact [email protected].
What we use your data for
| Data and purpose | Legal basis |
|---|
| Email address and subscription confirmation to send Noozle Newsletter, including product updates, guides and notes from Noozle. | Your consent (Art. 6(1)(a)). You can withdraw it using the unsubscribe link in any newsletter. |
| Contact details, enquiry contents and related correspondence to respond to you, discuss a pilot and manage our business relationship. | Steps requested before a contract, or performance of a contract, where you are personally a party (GDPR Art. 6(1)(b)); otherwise, our legitimate interest in responding to business enquiries and managing relationships with customer representatives (Art. 6(1)(f)). |
| The page from which you submit a request and campaign parameters in its URL, to understand which pages and campaigns bring enquiries. | Our legitimate interest in assessing the effectiveness of our website and campaigns (Art. 6(1)(f)). |
| Technical information, including IP address, browser information and request logs, to operate the website, verify submissions and prevent abuse. | Our legitimate interest in operating and protecting the website and request form (Art. 6(1)(f)). |
| Analytics identifiers and information about website visits and interactions, to measure website use. | Your consent (Art. 6(1)(a)). |
| Records that must be retained to meet legal obligations or are necessary for legal claims. | Compliance with applicable legal obligations (Art. 6(1)(c)), or our legitimate interest in establishing, exercising or defending legal claims (Art. 6(1)(f)), as applicable. |
Submitting an enquiry is voluntary. A valid email address is required to receive a reply. The contact form also requires a message; the message is optional in the pilot form. Analytics consent is optional and does not affect access to the website or request form.
Retention
We use Listmonk to manage newsletter subscriptions and confirmations. We use your email for newsletter delivery while you remain subscribed. Unsubscribing stops newsletter delivery; contact us to request erasure of your subscriber record.
We retain customer correspondence and business contact details for the duration of the customer relationship and for two years after it ends. Enquiries that do not lead to a customer relationship are retained until the enquiry and associated discussions are closed.
Records subject to Article 2220 of the Italian Civil Code are retained for ten years: accounting records from the last accounting entry, and invoices and business correspondence from their issue or receipt, as applicable.
Where a longer period is required by law or necessary for an ongoing legal dispute, we retain only the relevant records until that requirement or dispute has ended.
Technical logs are retained for 30 days.
Cookies and browser storage
Our Cookie policy describes consent preferences, form-draft storage and analytics cookies, including their purposes and lifetimes. You can review or withdraw optional consent through Cookie settings in the footer or Cookie policy.
Recipients and international transfers
Personal data may be processed by the following categories of service providers for the purposes described above:
- Website hosting providers: hosting the website in Germany.
- Business email hosting providers: receiving and managing business correspondence.
- Transactional email delivery providers: delivering enquiry notifications and confirmation emails.
- Security and anti-abuse service providers: protecting the request form from automated abuse.
- Website analytics providers: measuring website use with your consent.
These services may involve processing outside the European Economic Area, including in the United States.
Your rights
Subject to the applicable legal conditions, you may request access to, correction or erasure of your personal data, restriction of processing, and data portability. Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
You may object, on grounds relating to your particular situation, to processing based on our legitimate interests.
To exercise your rights, contact [email protected]. We respond within the time limits required by applicable data protection law.
You may lodge a complaint with the Garante per la protezione dei dati personali or another competent supervisory authority in the EU, in particular where you habitually reside or work, or where the alleged infringement occurred.
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